Guide
How to choose an IT provider for your vet clinic.
The questions worth asking before you sign, and the answers to look for.
- 1
Do you already support veterinary clinics?
Clinics have unusual systems: practice software, lab analyzers, digital X-ray, label printers. Look for a provider who knows them.
- 2
Will you deal with our software vendors?
The best answer is yes. You want one number to call, not a blame game between IT and the vendor.
- 3
What is included in the monthly price?
Look for help desk, monitoring, maintenance, security and backups in one fixed fee, with clear rules for anything extra.
- 4
How do you check our backups?
Good answer: verified every night, restores tested regularly, at least one copy off-site.
- 5
What happens after hours?
Monitoring should run 24/7 and updates should happen when the clinic is closed.
- 6
How do you handle security?
Expect managed firewalls, email filtering, two-factor login and staff training, not just anti-virus.
- 7
Who will we actually talk to?
A named team that learns your clinic beats an anonymous call centre.
- 8
How does switching work?
A good provider starts with a site visit, writes a plan and handles the handover, including passwords, licences and vendors.
Want us to check for you?
Take the 60-second IT check-up, or book a free site visit and we'll go through every item on site.
Book a free site visit.
We'll check every system and give you a simple written plan. No obligation.